Shipping policy
Processing time
All albums are custom-made. Please allow 2–4 business days for order processing before shipment. During peak seasons, processing may take slightly longer.
Shipping methods and delivery time
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Domestic shipping within the United States: typically 3–7 business days after processing, depending on carrier and location.
Shipping costs
Shipping fees are calculated at checkout based on the chosen shipping method and the destination address.
International shipping
At this time, international shipping is currently available.
Delays or issues
If you experience unusual delays, or if a package is lost or damaged in transit, please contact us at support@coucoumoments.com as soon as possible. We’ll help investigate and find a solution.
Notes
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Estimated delivery times are not guaranteed by carriers and may vary due to weather, holidays, or other factors.
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Please make sure your shipping address is correct at checkout. COU-COU is not responsible for packages sent to incorrect addresses provided by the customer.